Privacy Policy

Your privacy is important to us. This policy describes how we collect, use and protect your personal information.

Last updated: January 31, 2026

1. Data We Collect

When using Arko, we collect the following types of information:

Account information

Email address
Username or full name (if provided)
Profile picture (if using Google Sign-In)
Unique user identifier

Service usage data

Conversations with AI agents
Custom agent configurations
Powers (webhooks and external connections)
API keys generated for programmatic access
Memories and context saved by agents

Technical data

IP address
Browser type and version
Operating system
Access dates and times

2. How We Use Your Data

We use the collected information to:

Provide the service: Process your conversations with AI agents and maintain chat history.
Personalize the experience: Configure agents according to your preferences and maintain contextual memories.
Improve the service: Analyze usage patterns to optimize performance and develop new features.
Security: Detect and prevent fraudulent or abusive activities.
Communication: Send you important notifications about your account or changes to the service.

3. Storage and Security

We take the security of your data very seriously:

Firebase Authentication: Your authentication is managed through Firebase, using industry-standard security protocols.
Encryption: Sensitive data such as API keys are stored in encrypted form.
Secure infrastructure: We use Amazon Web Services (AWS) with enterprise security configurations.
Restricted access: Only authorized personnel have access to systems containing personal data.

3b. Data Retention Periods

We retain your personal data only for as long as necessary for the purposes described in this policy. The specific retention periods are:

Account data

User profile: While the account is active. Deleted within 30 days after a deletion request.
Agent conversations: While the account is active. Deleted within 30 days after a deletion request.
Agent and Powers configurations: While the account is active. Deleted within 30 days after a deletion request.
Memories and context: While the account is active. Deleted within 30 days after a deletion request.

Technical and security data

Security logs (audit logs): 90 days from generation.
Backups: 30 days. Backups are automatically deleted after this period.
Technical data (IP, browser): 90 days from collection.

Financial data

Transaction records: 5 years from the transaction, as required by Chilean tax legislation (Tax Code Art. 200).
Billing data: 5 years from the document issuance date.

Once these periods expire, data is permanently deleted. For more information about the deletion process, see our Deletion Policy.

4. Sharing with Third Parties

We share data with third parties only in the following circumstances:

AI Providers

To process conversations, we send the content of your messages to language model providers such as OpenAI and Anthropic. These providers process the information according to their own privacy policies.

Infrastructure providers: AWS and Firebase for storage and processing.
Legal requirements: When required by law or to protect our legal rights.

We do not sell your personal information to third parties under any circumstances.

5. Your Rights

As an Arko user, you have the following rights:

Access: Request a copy of the personal data we hold about you.
Rectification: Correct inaccurate or incomplete data.
Deletion: Request the deletion of your account and associated data. See our Deletion Policy.
Portability: Export your data in a structured format.
Objection: Object to the processing of your data in certain circumstances.

To exercise any of these rights, contact us at legal@arcaelas.com.

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

Keep your session active while using the service.
Remember your preferences (such as dark/light theme).
Analyze service usage to improve it.

You can configure your browser to reject cookies, although this may affect the functionality of the service.

7. Contact

If you have questions about this privacy policy or how we handle your data, you can contact us:

Arcaelas Insiders Ltda

Email: legal@arcaelas.com

Website: arko.arcaelas.com

8. Changes to this Policy

We may update this policy periodically. We will notify you of significant changes via the email address associated with your account or through a prominent notice on the service.

We recommend reviewing this page periodically to stay informed about how we protect your information.