1. How to Request Deletion
You can request account deletion in the following ways:
Option 1: From the application (Recommended)
- Log in to your Arko account.
- Go to Settings (gear icon).
- Find the "Account" section.
- Click "Delete account".
- Confirm your decision by entering your password or authenticating again.
Option 2: By email
Send an email to legal@arcaelas.com with the subject "Account Deletion Request" and include:
- The email address associated with your account.
- Confirmation that you want to delete all your data.
- Reason for deletion (optional, helps us improve).
2. Data That Gets Deleted
When you request account deletion, we permanently delete:
| Data Type | Description |
|---|---|
| User Profile | Email, name, profile picture, and account settings. |
| Conversations | All chat history with all agents. |
| Agents | Configuration, personality, and parameters of all your agents. |
| Powers | All webhook configurations and external connections. |
| API keys | All generated API keys will be revoked and invalidated. |
| Memories | All context and memories saved by agents. |
3. Data We May Retain
For legal, security, or technical reasons, we may retain certain data:
Temporarily retained data
- Backups: Data may remain in our backups for up to 30 days after deletion.
- Security logs: Anonymized activity logs may be retained for up to 90 days to detect abuse.
Data retained due to legal obligation
- Transaction records: If you made payments, we must keep accounting records for the legally required period.
- Legal communications: Correspondence related to disputes or legal requests.
4. Processing Time
- 24h Immediate account deactivation
- 7 days Main data deletion
- 30 days Backup deletion
Grace period: You have 7 days after requesting deletion to cancel the process. After this period, deletion is irreversible.
5. Deletion Confirmation
Once the deletion process is complete:
- You will receive an email confirming your account has been deleted.
- You will not be able to access your account or recover any data.
- Any associated API key will stop working immediately.
- If you want to use Arko again, you will need to create a new account.
6. Before You Delete Your Account
Recommendations
- Export your data: Download a copy of your conversations and agent configurations from Settings before deleting.
- Revoke API keys manually: If you share integrations, make sure to update the systems that use them.
- Consider pausing instead of deleting: If you just need a break, you can simply log out without deleting your account.
7. Contact and Support
If you have problems with the deletion process or questions about your data:
Arcaelas Insiders Ltda
Email: legal@arcaelas.com
Response time: 1-3 business days